Returns & Exchanges

Purchases made on Marmot.com or from a Marmot Store are eligible for return. We do not accept return of Marmot product purchased from other retailer stores or websites.

Purchases made on Marmot.com can be returned to a Marmot store or our Distribution Center.

Purchases made at a Marmot Store can only be returned to a Marmot Store.

In order to return your purchase, the following must be true:

  • The item has not been used or worn and is in original, saleable condition
  • You purchased your product(s) from Marmot.com or a Marmot store
  • You have the original receipt
  • The original tags are attached

If it is within 60 days of the original purchase date you can choose to receive a Refund, Marmot Gift Card or Exchange.

If it is after 60 days from the original purchase date, but within 90 days of the original purchase date, you can choose to receive a Marmot Gift Card or Exchange.

  • Refunds will be applied to the original form of payment, minus any shipping charges
  • Gift cards will be issued in the amount of the original purchase, minus any shipping charges
  • If the exchanged item is less expensive than the original item, the difference will either be credited to the original form of payment or issued in the form of a gift card
  • If the exchanged item is more expensive than the original item, the customer is responsible for the difference

Returning to a Marmot Store

Returns may be made to our Aspen, Denver, Greenwich and San Francisco Marmot stores. Please do not ship a return to a store as it will have to be forwarded to our Distribution center and will increase the time it takes to process your return. Click here for directions and hours of operation.

Returning to our Distribution Center

Click here for easy instructions on Returning/Exchanging items to our Distribution Center.

A prepaid FedEx Label can be printed from the link above and your return will be reduced by $6.

Please note: Returns for a Refund received after 60 days from the original purchase but within 90 days of the original purchase date will automatically receive a Marmot gift card.