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How do I order online? From any page on the site you can click on the dealer locator icon, the first one in the upper right corner, then click the "ONLINE" linke, or click “Buy Online” on any product page. A window will pop up with a list of dealers who carry our gear online. Choose the location you want and have fun! 2. How do I contact you? Marmot Mountain, LLC. 2321 Circadian Way Santa Rosa, CA 95407 Phone: (707) 544-4590 Fax: (707) 544-1344 3. How do I find a store near me? From any page on the site you can click on the first icon in the upper right corner to get to our Dealer Locator. From there, choose your state and find a store near you. The store listings are in alphabetical order by town. You can also click here. 4. What is the Marmot Warranty? We warrant every product we make to be free of manufacturer defects. Should you have a warranty issue, return the item to us. We will repair it if possible or replace all valid warranty items. California law states that products accepted for review must be clean. Please clean your Marmot product before returning it to us or cleaning charges must be assessed before a review can be made. It’s not just the law – we don’t like stinky product. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Marmot Warranty. 5. How can I register my Marmot product on-line? From any page on the site you can click on the second icon in the upper right corner or go to the Customer Service section, from there you will be able to enter your information, as much or as little as you want. You can also go to it here. 6. Where do I send my gear back for repair? In the U.S., send your Marmot garment/gear needing warranty attention or repair to: Marmot Mountain LTD. 2321 Circadian Way Santa Rosa, CA 95407 Attn: Warranty Dept. Make sure the garment/gear is clean, as California law prohibits us from working on dirty items. We suggest shipping via UPS or FedEx so that the shipment can be tracked, and include a note in the package with your name, address, phone #, and description and location of the problem. There will be a charge for repairs not covered by the Marmot warranty, and you will be notified of the amount. If you have any other questions, please call us toll-free at 888-311-2900 Mon. - Fri. between 7:30 a.m. and 5 p.m. pacific coast time. In Canada: Please contact Marmot Mountain Canada directly with any warranty issues. Marmot Canada will issue you a Return Authorization number and inform you where to ship your product for repair. This procedure will result in the fastest turn around of your repair. Please call them at 604-430-0399, Mon. - Fri. between 8:00 a.m. and 4 p.m., or email them at: canada@marmot.com Countries outside the U.S. and Canada: Please contact your local Marmot distributor. 7. My gear has lost some of its water repellency – What can I do? Clean the garment. We suggest using Granger's G-Wash Cleaner Plus. To restore the water repellency in your gear we recommend using Granger's Waterproofing for Synthetic Fabrics – either wash-in or spray-on versions. (You can find it in most sports specialty stores) Use the wash-in method for shell garments and follow the label directions. Be sure to use luke warm water to wash and rinse, place the garment in a drier for 45 minutes at medium heat to heat-set the fininsh and remove it promptly. For soft-shell garments, Granger’s offers Soft Shell Proof to restore water-repellency. For more information about Granger’s garment care products, visit www.grangersusa.com or call Axis Outdoor at 800-335-0260 – email them at info@axisoutdoor.com. 8. How do I know what size I need? Every clothing product page has a link to our size chart. Click here to check it out. 9. Why won’t my Zippin work? A few times now our zipper manufacturer has redesigned their process and the old season zippers don't fit the newer seasons – Ouch, we had no control! So... if you are buying a liner at your local dealer be sure to take your jacket along to check that the zipper sliders work together. More information… We identify our seasons (two Marmot seasons a year - Spring & Fall) with an Alpha system so a letter prefixes garment style numbers (i.e. Cervino style number R4904 would be from our Fall 99 Season - more confusion they skipped O season because it looks like a zero). With that all said the Actual Zipper Changes occurred for all seasons M through R, then again for seasons T and forward. We are happy to change zippers through our warranty services. 10. How do I roll my hood into a collar? To roll your hood into a collar take the visor portion of the hood and fold it under and under itself forming a collar (this takes a little patience to get a flat even roll). Then take the tab at the outside back of the neck and fold it over the newly formed collar. Put the tab through the loop on the inside back of the neck and attach it to itself. Viola! PLEASE NOTE: The PreCip jacket does not have a tab in the neck. The tab is under the visor. All you do is take the tab from the back of the hood, fold the visor back, insert tab and pull back on itself to Velcro close - the hood volume can be reduced, but not rolled up like our other jackets. 11. How do I store my down bag? The Down Doctor sez, “DO NOT store your down sleeping bag in a stuff sack. If it has been stored in a stuff sack, take it out, stretch it out, and let it rest for a few days. Then wash the bag, and dry it thoroughly on low to medium heat. To tell if the bag is completely dry, put one hand inside the bag, and the other hand outside, then feel between your two hands for any lumps. If the down feels clumped put it back in the dryer until you don’t feel any little lumps or balls. Then, either hang the bag to store it or keep it in a Storage Sack (as opposed to a Stuff Sack). Marmot Storage Sacks sell for about $14, and you can order them direct from us, if you can not find one locally - call 707-544-4590 and ask for customer service.” 12. How do I clean my down jacket or sleeping bag? PROPER CLEANING INSTRUCTIONS FOR DOWN GARMENTS Wash in Granger’s Down Wash Plus.. Do not use typical liquid laundry detergent on Gore-Tex fabric. It may leave a residue ( such as fabric softeners, fragrance, color brighteners) which could clog the pores of the Gore-Tex. We recommend using warm water for wash and rinse. Do not use all hot or all cold water. It is extremely important to rinse the down very well. We recommend two rinse cycles. For spot cleaning, Granger’s offers G-Wash Spray Cleaner Plus. Both Granger’s cleaners include an odor elimination component that will help keep your bag ‘fresh.’ Dry in dryer on low heat (temperature not to exceed 140 degrees F). Put two clean tennis balls (or similar objects such as “sock balls”) in with the garment. It is extremely important to make sure that your down product is dry to the fullest in order for it to regain its loft. Remove at once; do not allow the garment to remain in the dryer. (A down jacket may take 2-3 hours and a down sleeping bag may take 4-6 hours to dry.) For removing heavily soiled spots, it is recommended by W.L. Gore to use “Spray & Wash” or “Shout” We have found Grangers G-Wash Cleaner Plus spray very effective on all types of fabric including Gore-tex.. Do not dry-clean your down and/or Gore-Tex products. SPECIAL SLEEPING BAG NOTICE: DO NOT WASH OR DRY sleeping bags in home laundry equipment. Use a front-loading machine at a Laundromat and low temperature dryer. Home laundry equipment is too small and may damage sleeping bags. 13. How do I clean my Gore-Tex shell? PROPER CLEANING INSTRUCTIONS FOR GORE-TEX SHELLS Wash in Granger’s G-Wash Cleaner Plus—an effective, residue-free cleaner. Typical laundry detergents contain fabric softeners, fragrance and color brighteners which are water-attractive residues—not something you want on the surface of your Gore-Tex fabric. A mild powered detergent, such as “Dreft” is acceptable if thoroughly rinsed. (Absolutely NO “Ivory Snow” or Woolite—they are loaded with wate-attractive residues). Do NOT use a liquid detergent on Gore-Tex fabric. It leaves a residue, which clogs the pores of the Gore-Tex and causes leakage. If the garment is non-Gore-Tex it is okay. Never use all hot water or all cold water on Gore-Tex. Always use a warm wash and a warm rinse. It is extremely important to rinse the garment well. We recommend two rinse cycles or wash it once with detergent and again without. Dry in dryer on LOW heat, at the end of the drying cycle, you may increase the heat to WARM and dry for an additional 15 minutes. This will remove some of the wrinkles from the fabric. Remove at once; do not allow the garment to remain in the dryer (it may cause burns on the fabric if it sits on the hot metal). You may use a spot cleaner to remove stubborn spots before washing. Granger’s G_Wash Spray Cleaner Plus works well. W.L. Gore is also comfortable recommending “Spray & Wash” or “Shout”. If necessary, grease can be spot cleaned at the dry cleaners and then sprayed with any non-silicone spray (z-pel) - but do NOT dry clean the whole garment. 14. How do I restore the water repellency in my Gore-Tex gear? RESTORE WATER REPELLENCY IN GORETEX Clean the garment. We suggest using Granger’s G-Wash Cleaner Plus. To restore the water repellency to Gore-Tex we recommend using Granger’s Waterproofing for Synthetic Fabrics—either wash-in or spray-on versions. (You can find it in most sports specialty stores.) Use the wash-in method for most shell garments and follow the label directions. Be sure to use warm water to wash and rinse. Use the spray-on version for garmens with DriClime® linings. Place the treated garment in a drier for 45 minutes at medium heat to heat-set the fininsh and remove it promptly. For soft-shell garments, Granger’s offers Soft Shell Proof to restore water-repellency. 15. Why does Marmot encourage proper care and feeding of their garments and gear? It is really quite simple. We feel we make the best in the business and want you to be satisfied with the Marmot garments and equipment you purchase. Proper care assures you will optimize the performance of Marmot products and maximize their service-life. We have tested and believe that Granger’s cleaners and restorative DWR treatments are the easiest and most effective way to maintain you Marmot gear. Visit www.grangersusa.com for more information about Granger’s products and tips on caring for your gear. 16. How can I find out about employment opportunities with Marmot? Thank you for your interest in Marmot. We have job opportunities posted online for your convenience. Check out our Customer Service section and click on Careers or click here. |