Warranty and Registration

Product Registration

With Marmot, you do not need to register your product. You are covered from the moment you purchase our apparel or equipment. If you have a tag on your product directing you to our site to register, you no longer need to do so. We are phasing those tags out and you can rest assured, you are covered.

Warranty

Temperatures have started to drop and the Warranty Department's peak season is here! So before you submit a claim or repair order, here are a few things you need to know. You should also check out frequently asked Warranty questions below.

What Is Covered
We warrant every product we make to be free of manufacturer defects. A few examples of common manufacturer defects that are typically covered are:

  • Broken/sticky zippers
  • Velcro issues
  • Elastic hem cord issues/broken toggles

Should you have a warranty issue, please go to www.warranty.marmot.com, submit a claim and return the item to us. We will repair if possible or replace all valid warranty items.

What Is Not Covered
Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed.

Should you have an issue not covered under our warranty, please go to www.warranty.marmot.com, create a repair order and return the item to us. We will take a look and let you know if it’s something we can repair, as well as any associated cost.

International and Canada Claims
For International Warranty questions or claims, including Canada, please click here for a list of International Websites and Distributors.

Warranty and Repair FAQs

  1. What is considered normal wear and tear?
  2. Where do I send my gear back for repair?
  3. How long can I expect to wait for my product to be fixed or replaced and returned after it has been sent in to Marmot Warranty?
  4. Can I order replacement parts (buckles, pole parts, zipper pulls, etc.) through Marmot?

What is considered normal wear and tear?
We know you love your Marmot apparel and equipment, but regardless of how carefully you use and care for your gear it may eventually begin to experience natural break down of materials and show wear. Fabric wearing thin, showing abrasions, stains, discoloration, rips or tears, loss of DWR (Durable Water Resistance) and laminates losing their ability to keep out moisture can be considered wear and tear.

Where do I send my gear back for repair?
Before sending your gear to our Warranty team, visit www.warranty.marmot.com to submit a claim or repair order.

How long can I expect to wait for my product to be fixed or replaced and returned after it has been sent to Marmot Warranty?
Once we receive and check in your item, our average turnaround time is 4-6 weeks. During our peak season (November through February) the turnaround time can be upwards of 6-8 weeks. If you need your item back sooner, we offer a RUSH service for $30, which can be selected while creating your claim or repair order.

Can I order replacement parts (buckles, pole parts, zipper pulls, etc.) through Marmot?
Certainly! Marmot’s Warranty department carries an assortment of parts and pieces for replacement. To find out what we have in stock, please give us a call at (888) 311-2900, Monday through Friday from 7:30am - 5:00pm (PST).