Returns & Exchanges

Purchases made on Marmot.com or from a Marmot Store are eligible for return. We do not accept return of Marmot product purchased from other retailer stores or websites.

Purchases made on Marmot.com can be returned to a Marmot store or our Distribution Center.

Purchases made at a Marmot Store can only be returned to a Marmot Store.

In order to return your purchase, the following must be true:

  • The item has not been used or worn and is in original, saleable condition
  • You purchased your product(s) from Marmot.com or a Marmot store
  • You have the original receipt
  • The original tags are attached

If it is within 60 days of the original purchase date you can choose to receive a Refund, Marmot Gift Card or Exchange.

If it is after 60 days from the original purchase date, but within 90 days of the original purchase date, you can choose to receive a Marmot Gift Card or Exchange.

  • Refunds will be applied to the original form of payment, minus any shipping charges
  • Gift cards will be issued in the amount of the original purchase, minus any shipping charges
  • If the exchanged item is less expensive than the original item, the difference will either be credited to the original form of payment or issued in the form of a gift card
  • If the exchanged item is more expensive than the original item, the customer is responsible for the difference

Returning to a Marmot Store

Returns may be made to our Aspen, Chicago, Greenwich and San Francisco Marmot stores. Click here for directions and hours of operation.

Returning to our Distribution Center

Exchanges for a Product or Gift Card

  1. Call or email our Customer Service Team at (888) 357-3262, Monday - Friday, between the hours of 7:30am and 5pm (PST) or returns@marmot.com. We will check availability of the exchange item and confirm your exchange.

    • If calling, please have the packing slip that arrived with your order or your Shipment Confirmation email
    • If emailing, please include the Purchase Order number found in the upper right hand corner of the packing slip that arrived with your order, or the Order Number found on your Shipment Confirmation email
  2. We will email you a prepaid return label
  3. If there was more than one item on your original purchase, please circle the one you are exchanging and indicate the new size, color or item on the packing slip with your return
  4. Once we receive the returned item we will process and ship your exchange
  5. PayPal orders where the exchange amount is greater than the original order amount will require a refund and reorder.

Refunds

  1. Make a copy of the front of the packing slip for your records
  2. Circle either Refund or Gift Card on the back of the packing slip
  3. If there was more than one item in your order and you are not returning all items, please circle the items you are returning on the front of the packing slip
  4. Please select a Reason Code from the front right bottom of the packing slip and write it next to the items you are returning
  5. Use the return label on the front left bottom of the packing slip or create your own label and address to: Marmot, 12995 Echo Court, Suite A, Reno, NV 89506
  6. Place the product(s) you are returning and the packing slip into an appropriate shipping container and attach your return label
  7. Take to the carrier of your choice for shipment. We recommend insuring your package and requesting a tracking number or delivery confirmation as Marmot cannot be held responsible for any uninsured and untraceable Return packages
  8. Once we receive and process your return, you should see your Credit or receive your Marmot Gift Card within 2 weeks. If you have any questions please feel free to call us at (888) 357-3262, Monday - Friday, between the hours of 7:30am and 5pm (PST).

Please note: Returns for a Refund received after 60 days from the original purchase but within 90 days of the original purchase date will automatically receive a Marmot gift card.